Where do I even start? I purchased an iPhone 7 from musicMagpie back in November. Delivery time was great and on arrival everything looked good. Fast forward to February and I went to Apple to get an official battery replacement. Upon the specialist inspecting the phone he stated that the phone contained a non-genuine Apple display and just about all of the internals were non-apple and non-genuine, and for that reason Apple couldn't service my device. I was surprised to hear this and immediately contacted musicMagpie the day after as I've pretty much been sold a non-genuine device. They finally replied via email 3 days later asking for the order number. I provided the order number and communication has stopped. I sent another email asking for a refund or replacement, no reply. We are now at the 7th March, 2 weeks later from where I first raised the issue and no contact. I got sick of waiting around and decided that I'd sell the phone back to them (at a £100+ loss), and they have received the phone and have the cheek to say that the microphone is now faulty and reduced the amount even further. The phone is still covered by their supposed 12 month guarantee. Honestly this whole thing has just been pathetic with customer service that take days to respond (if they eventually do) and I just want a full refund. I have sent 2 emails today, one to customer service and one to their dedicated complaints department, again stating they now have my phone and that I would happily be out of pocket and take the amount they originally offered when I sold it back to them. I am in talks with my bank about this and they are advising me on what can be done to get a full refund. Honestly this is disappointing as I've bought and sold to magpie loads of times in the past and have always recommended them to friends and family but never again. Initial order number from when I bought the phone - R612345346 Selling order number - 5175619