Selling your phone through MusicMagpie is not easy as they claim. They seem to only ask customers who have bought items from their store to review their company which is why they have such a high rating on this website as their is not much to go wrong with buying a CD/DVD/refurbished tech product. Therefore they are not getting a overall opinion for both sides of the company. This has been reported too. I send my iPhone 6 Plus in, to which they come back with a revised offer of £40 instead of the originally offered £130 due to ‘bent casing’. I obviously turn this down. It came back, and it was in the same condition I sent it in, immaculate! So I then go to my local Apple store and get it checked out. They say it’s absolutely fine and definitely not bent. So anyway, I swap it with a family friend who also has an iPhone 6 Plus. I then send my family friends iPhone 6 Plus in. It comes back with £134 instead of £160. I call them up and it’s explained to me that it has an ‘expanded battery’! I look this up on google and this is when the battery has so much damage/corrosion the screen plys up. It was not like this when I sent it, so I speak to Dawn and she says there are no photos or explanation why it has been revised. Instead i am to send photos of when i sent it. I thankfully took photos of the phone before I sent it. I send these over immediately on the Friday afternoon. I call up again, on the Monday afternoon to be told they haven’t looked at it because of the weekend. This is tricky to work out as I have had my items received on a Sunday and spoke to customer service on a Saturday! Plus they had all day Monday, it was just another excuse. After speaking to Hayley, she advised that she would have to speak to Dawn. Unless Dawn owns the email address of the customer service one Hayley could of accessed this. Anyway, after a 15 minute wait, Hayley advises that she has spoken to Dawn and they have both authorised the extra payment of £25.76. However, she would have to accept the £134.24 and put the other payment down manually. The £134.24 is received the next day but no sign of the £25.76? Again, on the Wednesday, no sign of it. James just told me to ‘wait’. I did wait and it eventually arrived this morning (Thursday). So they revised my offer for nothing? This company is a joke and they are thieves. They are making up reasons to reduce the price and so they can save a bit of cash. I would seriously avoid them, don’t waste your time.