As I had hoped it was a fabulous and unique experience from stepping out from the Clermont onto the concourse of Victoria Station and almost straight away being approached by Belmond staff to escort us to check in. The ratio of staff to guest on the whole journey was so high to ensure attentive service. I know the British Pullman is denoted as the hors d’oeuvre with the VSOE the main positive course! For us however the Pullman was the ultimate experience. We feel it is our country Britain at its very best! Everything about it is so British with real quality and indulgence. I’m so so sorry and disappointed to hear that the British Pullman service is no longer going to be a feature of Orient Express journeys! I even took photos of the toilets with the mosaic tiles! On the actual Orient Exoress, even though I had done all the research I thought I needed, we weren’t clear that certain wines and champagnes were complimentary Ian’s eyes popped out at the prices of some of the bottles! We enjoyed all our meals though the drinks for breakfast were served in cups and therefore were not hot The transfer to the Ca Sagredo was really well organised and efficient. Though they didn’t say at reception as we checked in, it was clear on entering the room that it was not the Grand Canal Double and that we had been upgraded! We were shown to the Library Suite with balcony onto Grand Canal. Maybe it was through the membership of that hotel group that I have The break in Florence was also lovely with attentive service and friendliness from staff at The Lungarno. That hotel has the best location in terms of proximity to Ponte Vecchio Sasha we were also pleased with the efficiency of the agents you use for the transfers. The timings were so accurate and agsin service very attentive The only slight snag we had was as we got off the water taxi at Venice Santa Lucia. We know now it was separate from that service. A porter was waiting with a barrow and started to load our luggage! It was a short distance to the station concourse yet we were charged 20 Euros as an official transaction with a machine issuing a receipt Apart from that we enjoyed a truely memorable holiday which I can recommend as a unique treat for a special celebration.