The professionals came and destroyed my walls. The customer services just said: we regret to inform you that, at this time, we are unable to offer compensation for the wall scratches The damages on my walls are for approximately £500 - multiple walls in my corridor are scratched. This is not the kind of company that cares about anything damaged by their "professionals". Even more they tried accusing us and justifying their actions by making up a story about verbal abuse. Just because my wife was emotional and asked them how it is possible to damage our property and act in such an impudent way. The drivers didn't even say a single sorry! It was clear why - because this is the official policy. Beware property owners!