I've posted a 3* rating simply because I believe that a -5 wouldn't get posted. I would say AVOID Mr. Clutch and here's my experience with them at the Southampton branch. I rang and made an appointment to have the clutch changed on my Chrysler Voyager, I was told they could do the job on a Wednesday and they would need the car for one day. This is a normal working day for me so I had to arrange to take a day off from work which didn't sit too well with my employer, anyway I arrived at the centre at around 8 a.m. and waited for the shop to open. I assume it was the shop manager who arrived first and he approached me sat in my car, in his best English ( I'm assuming he was possibly Polish) he tells me there is a problem for my car and that he cannot fix it as the parts from China have not arrived and not available for 3 weeks. I asked why he didn't phone to tell me this the evening before, he replied that he did not know the parts would not arrive, so I questioned how did he know the parts weren't here as he hadn't yet opened the shop, he said he knew before, so back to my first question " so why didn't you ring me then?" he then became agitated and began ranting about not being able to get gloves or anything else because it was all coming from China and was late because of Covid-19. Ok, I thought to myself, I'll just have to wait 3 weeks then, so I ask if he can order a clutch and fit it when it arrives in 3 weeks time, no this is not possible he replied. With that I left thinking I may have dodged a bullet anyway, I really didn't expect my car to be fitted with an inferior Chinese made clutch anyway which would probably not last very long. So I'm not sorry I didn't get anything done, I'm raging that there was no communication and that I lost a day's work unnecessarily, and I wouldn't recommend Mr. Clutch to anyone unless you're happy to have inferior quality parts fitted and accept shoddy service