Terrible service , would not ever recommend Mr Clutch , Clutch was playing up on my Citroen C4 , only done 34K , took it to Mr Clutch Shoreham - I was informed it needed a new master cylinder as it wasn't holding pressure , after 3 days I was told it was fixed and I could pick it up I couldn't get there as it was 4.30pm so said I would pick up the next morning , next morning I had a message to call them and was now informed that it wasnt fixed and still had a problem and now it needed a slave cyclinder , we feel they fitted the wrong part , cost me an extra £250.00 , I took it to an independent garage who fixed it for £115.00 , I feel they misdiagnosed the issue , I got the opinion they were just guessing, really poor customer relations, rude inept blokes who gave an opinion they couldn't care less , REALLY BAD EXPERIENCE, I originally left this review on the 8th August and the same day, within hours I received an email from a Customer Relations Officer at CI Holdings (Mr Clutch) asking me to take this review down along with my google review and they would then look into my complaint and get a regional manager to call me back , I was asked again to confirm I had taken the reviews down so I took my reviews down but after sending copies of my paperwork I have not received any feedback or contact at all , seems they are more concerned with getting bad feedback erased then actuality sorting the problems and complaints out, my opinion of the company has been made worse still ,
4 years ago
Mr Clutch has a
4.7
average rating
from
2,633
reviews
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