The review relates to the Maidenhead Branch of Mr Clutch.
On the 23rd December my car failed the MOT on front tyres and handbrake play and I agreed to 2 new front tyres and a rear brake service. This was done and I picked the car up in Christmas Eve with a fresh MOT
I then drove the car down to Brighton to spend Christmas Day with my family. On the way down there was a strange noise coming from the back but when we got there couldn’t see anything untoward. Fast forward to me then driving home in the evening, joining the M25 where there was a loud clunk and a loss of braking
I pulled over to see half a brake calliper hanging down with the other half nowhere to be seen!! I managed to then limp home to Maidenhead
This could’ve been catastrophic. I had my wife, mother in law, 2 young children and dogs in the car, all of which could’ve been harmed or killed because of this error.
The franchise owner has since admitted it is likely his mechanic had only done the calliper bolts up finger tight, or someone had come along and un-tightened them. In either case this is gross negligence.
The have begrudgingly offered to cover the cost of the original work, and the cost to replace the rear calliper and discs and brakes but have offered no further compensation. I also had to ask for this, originally they just offered to cover the cost to replace the missing calliper.
I am considering further legal action given the severity of this issue, but please think twice before using the Maidenhead branch of Mr Clutch.
2 years ago
Mr Clutch has a
4.7
average rating
from
2,633
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.