These guys could do with some training on customer service and it would seem the manager doesn't care. My vehicle was booked in for a service, mot, plus a cam belt change and new water pump, so a decent sized job and was advised to get there for 8.30am to allow them time to get everything done. I arrived before 8.30 and saw 3 mechanics enter the building and thought due to the amount of work to be done that I could drop the key off early and be on my way. After knocking on the door the shutter was opened and I was met with a very rude mechanic who flatly refused to take the key and actually closed the shutter door in my face whilst I was still trying to talk to him, great customer service! I received no phone call from the manager to enquire why the vehicle wasn't there or to apologise for the way I was treated. Head office was contacted and they apparently looked into it, but a week later it sounds like they actually have done nothing. Use them if you want but I would suggest trying one of the other local garages who appreciate your trade.