My first order from them the camera was dead on arrival and missing a strap. My replacement order was missing the battery charger and the strap is broken. When calling, I was told that they would see if they happen to have any spare chargers and straps laying around. If not I was told to just return the camera. I was also asked to take a picture of the non existent charger. How do they not have these items in stock and, more importantly, how is it two orders now have been screwed up? Mpb responded to my original review that they would have a supervisor reach out, which was a lie. They also vision that they have a very skilled and thorough quality team, which is also a lie. I feel at this point I should get some kind of compensation for my trouble.