I have rented a house from Edwards Estate Agents since December 2020. The service has been variable over the course of two and a half years but as of January 2023 has been excellent. I was impressed by Edwards initially having dealt with Sophie O'Callaghan and Becky Penny in 2020 and 2021. However, the service was poor in early 2022 as I had no contact to sort out admin relating to the property and other matters. Edwards' lettings department seemed disorganised in early 2022 as they lost all their lettings staff whilst maintaining staff like their valuations manager Natalie Davies who did something horrendously unprofessional with a client in November 2021 and lied in the resulting disciplinary in January 2022. On a positive note, I have been looked after by Sarah Dyke since January 2023 and the service has been excellent. Sarah has a proactive attitude to customer service so all matters relating to changes in contracts and maintenance are dealt with efficiently and in good time.