Edwards Estate Agents Reviews

Name: Edwards Estate Agents
Rating: 4.77

4.8 Rating 286 Reviews

97 %

of reviewers recommend Edwards Estate Agents

Company Reviews

Metrics

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4.8

Based on 286 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Edwards Estate Agents:

Edwards is a multi award winning, family owned, independent estate agent based in Stratford-upon-Avon in the heart of Warwickshire. We are an experienced, innovative estate agent who’s aim is to help people move home whether it be selling or letting and we pride ourselves on our fresh, unique and transparent service that will help to make the move to your next home enjoyable and hassle free.

Our vision is to build an outstanding estate agents that constantly changes the rules on how an estate agents should operate in the best interests of our clients, so irrespective of the value of your home or investment, we won’t compromise on the time we spend with you.

Our values are at the core of our vision. They are passion, knowledge, understanding, enthusiasm and accessibility.

We offer a full service six days a week including free market appraisals and viewing appointments combined with the very latest technology to provide you with the ‘total moving experience’ you can expect from a progressive and innovative estate agents.

Visit Website

Phone:

01789 414222

Email:

info@movewithedwards.co.uk

Location:

1, Birmingham Road, Stratford-upon-Avon
CV37 0AA

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Edwards Estate Agents 5 star review on 8th December 2021

Mr B P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We asked Edwards to sell my Mum's house when she wanted to downsize to a bungalow outside of Stratford upon Avon. Right from the get-go they were absolutely FANTASTIC - we cannot recommend them enough! From our initial enquiry regarding valuation, through to completion, their service was exemplary. In addition, the team were all so kind, courteous and extremely empathetic towards Mum who, at 82, was taking the big step of selling her home of over 45 years. Thank you Edwards!”

Helpful Report

“Carly set out the professional standards that she and the team would operate by from the valuation to completion. The entire team viewed the property to understand what they were selling, all were highly motivated, energetic and keen to sell our home. Emily was our lead sales agent and hosted all of the viewings with enthusiasm and warmth. Charlotte really earned her salary in the final week to ensure completion happened. Her diligence and tenacity with all parties supported the final exchange. We sold our house and completed in 12wks despite putting it on the market in main holiday season, this was thanks to the entire team effort!”

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“Charlotte Green is the absolute best! She has been so helpful with every step and I really recomend her. All the staff at Edwards are wonderful too!”

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“Carly and the team were both very professional and personable. The communication they have with buyers / sellers is exemplary! I particularly welcomed the same day viewing feedback, and the fact that all members of the team viewed the selling property prior to it going live on the market. Really easy to work with and would highly recommend for others to use when selling their home.”

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“We recently sold our house with the help of Emily, and we couldn’t be happier with the experience! From our very first meeting, Emily impressed us with her professionalism and warm demeanor. She mentioned she already had a buyer in mind, and on the very first day of viewings, that buyer made an offer! Emily's communication throughout the process was perfect—she kept us informed and was always available to help with any questions. What we appreciated most was her approach; she wasn’t overly salesy, which made us feel comfortable and supported. In Emily's absence, there was always another member of the team happy to help / advise too. Overall, we highly recommend Emily/Edwards to anyone looking to sell their home. Her dedication and expertise truly made this experience a positive one. Thank you, Emily!”

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“I sold my house a few months ago through Edwards and have been nothing but impressed with the service I received from start to finish. I chose Edwards over several other estate agents in the local area who simply weren't as professional - or enthusiastic enough about the house! Carly the manager gave a very fair valuation and I ended up selling for just £5k under the asking price which I was very pleased with. Although we had lots of viewings the whole team, in particular Emily, handled the viewings so well and Emily eventually secured the sale. I was really impressed with the detailed feedback I received after every viewing too. After accepting the buyer's offer things were slow, but this was largely due to our buyer's solicitor who for the most part were pretty awful (slow, often unavailable, not picking up on issues which should have been addressed at the start, taking days if not weeks to respond to queries, etc). However, I got the impression that throughout the long and sometimes painful post-sales process that Edwards were going above and beyond to try and push our sale through. Special thanks must go to their sales progressor, Mandy, who has the patience of a saint and coped really well with the hopeless solicitor (and me when things got too much!). The whole team is fantastic – their combined experience, knowledge of the local market, enthusiasm and persistence is outstanding. What more can I say! I would have no hesitation in using Edwards for a future sale (and hopefully purchase!). Five stars to them :)”

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“Everyone has been very helpful during the course of moving in to a new house.”

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“Edwards were really good to work with. Emily kept in touch during the search and helped me find a lovely home. They were very responsive and you could always get them on the phone quickly when you needed to as the sale progressed. Overall, nice people, professional and I would use them again.”

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“Recently rented through Edwards, very impressed with the standard of service; Laura & Sarah walked us through the process and had us setup smoothly and were always able to answer any queries we had. Alice walked use through organising viewings, offering tailored advice and helped us settle on our choice of flat with a great deal of patience as we explored what was available. The documentation was all incredibly organised, and everything from the signing to inventory management really felt thorough and given with a lot of experience. In a time where lettings are so fast-moving and competitive, I'm sure many companies are content to push people through the system as quickly as possible. It was a pleasant surprise to have an agent go out of the way to make sure we're comfortable as Edwards have, recommend highly!”

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“Edwards have managed my properties for several years and and have always provided a professional, friendly and efficient service to both myself and my tenants resukting in a positive outcome for all parties.”

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“We have been very happy with the service we receive from Edward's. The friendly staff have dealt with everything very efficiently and I feel our tenants are able to rely on them if any problems arise.”

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“Amazing team, Sarah Dyke was really helpful.”

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“Professional, experienced, friendly team who managed our search, sale and purchase. I would recommend without hesitation.”

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“Edwards helped me to find a perfect house for me which now I can call as my home. They were very quick at responding even to my silliest worries. I strongly recommended Edwards to all my friends who are looking for a property in Stratford upon Avon.”

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“The Letting Team at Edwards looked after the residential property I let in Stratford upon Avon for several years. I cannot speak highly enough of them. Being a local firm I knew I would always be able to speak to a real person who was familiar with my property and cared about doing a good job. Letting through Edwards was a pleasure and vastly better than the experience I had previously letting through a national chain.”

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“Terrible website, don’t care that houses have been sold and definitely don’t care about your story”

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“We had been searching for our forever home for a number of years and thankfully stumbled on Edwards through RightMove. We met Emily Bailey and over the course of the next 6 months she didn't give up on us and by getting to know us and what we were looking for, found us the perfect property. She didn't inundate us with emails with inappropriate properties like we were experiencing from other agents. We could see she put the time and effort in to make our lives easier. Assuming Emily's work practice is indicative of the way Edwards works, we would highly recommend Edwards Estate Agents.”

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“Both the sales and the rental team were extremely efficient and proactive in finding me an investment property. Would definitely recommend them.”

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“The experience I had with selling my house through Edwards was positive at every step. The staff were excellent and made the journey as smooth as they possibly could. I had feedback from each viewing and frequent updates as to how the interest in the house was going. Once I sold I had regular updates from the sales progressor which kept me in the loop and was really reassuring. I would thoroughly recommend Edwards Estate agent to sell your property. Professional but also friendly staff.”

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“Edwards staff were helpful and on top of any problems we had with letting and selling”

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“I have rented a house from Edwards Estate Agents since December 2020. The service has been variable over the course of two and a half years but as of January 2023 has been excellent. I was impressed by Edwards initially having dealt with Sophie O'Callaghan and Becky Penny in 2020 and 2021. However, the service was poor in early 2022 as I had no contact to sort out admin relating to the property and other matters. Edwards' lettings department seemed disorganised in early 2022 as they lost all their lettings staff whilst maintaining staff like their valuations manager Natalie Davies who did something horrendously unprofessional with a client in November 2021 and lied in the resulting disciplinary in January 2022. On a positive note, I have been looked after by Sarah Dyke since January 2023 and the service has been excellent. Sarah has a proactive attitude to customer service so all matters relating to changes in contracts and maintenance are dealt with efficiently and in good time.”

Helpful Report

Thank you for taking the time to write a review, all feedback is appreciated. As a family run business, we pride ourselves on providing an excellent service and so, to hear your recent experience with our lettings team has been exceptional is fantastic. To address your comments regarding the poor service you received in 2022, we are sorry to hear that you felt our service levels at this time were below expectation. We are a small lettings team of three and at that time, Sarah who you have already mentioned, was working within the team and has done for the last six years. Unfortunately, we had one member of staff leave for a planned retirement and one leave for pastures new, which was disappointing but a normal occurrence for any business. We worked quickly to recruit two new members of experienced staff and as you have said yourself, our current team is doing a brilliant job. We were surprised in regard to your comments relating to Natalie Davies, as she has not worked for the company for some time. We hope to continue providing an excellent service moving forward.

Edwards Estate Agents is rated 4.8 based on 286 reviews