my friend took a car on finance,he did set the direct debit from his account so he never miss a payment.but we just find out now that the money haven't been taken for the last four months!!!we didn't cancel the direct debit so something went wrong but it wasn't our fault.they came in and took our car!!!they were not even willing to help us out even when there was no fault of us!!!they asked him to pay the cost of finance left in total if he wants to keep the car! even when he told them that he didint cancelled any direct debit so something went wrong with them system and the money didint reached them,he told them that he can pay the outstanding amount for the months they didint get a payment,they were not even listing!!!they left us with no car which makes him even more down!!!I'm so angry with this company!!!they suppose to find the way out of this situation as it's written in the contract but instead they put him in this situation!!! he have no power to fight with any one anymore as he is going through very heardbraking moment of his life as he just lost his child!and they made him even more down!!! be careful with this company they dont take the payment for some reason and then dont even trying to help you out they not willing to talk and find a solution all they are doing putting you in a financial crisis and leave you with all this stress.