Quite possibly the worst service I have ever received. We purchased a car through Cinch in November, but when it was delivered, it blew up after only owning it for 6 days. It has been 62 days since then, and it turns out the issue was with the water pump and cam belt, which Cinch had been warned about two times before. We were assigned Mohammed Akram as a case handler, but he made a decision without speaking to us when we raised a complaint about him. He was given the complaint about himself to deal with, and he mistreated both myself and my partner until we threatened police action. Since then, we have heard nothing from Cinch or Motonovo. To make matters worse, Cinch has taken our car to a different city to get it fixed, and they have now told us that it is our job to collect it, which is a 110-mile round trip. We have also received a Change of Ownership letter from the DVLA and an involuntary wind-up order. We have invested over 60 hours into trying to get fair treatment. This is now with the North Yorkshire Motor Fraud Department, and as I write this, I am on hold with the Motor Ombudsman. It is criminal, and we haven't missed a payment for a car we do not have!" MotoNovo has made no attempt to help with this despite being the finance partner, we raised this with them on the 29th of December 2023 to date nothing has progressed.