Anonymous
WORST customer service I have ever experienced!!! My order was lost, I tried the live chat twice, being disconnected by the agent in both occasions. When tried to call, was informed that the items had been lost and they could not be replaced because they were out of stock. Was told to wait 5 more days for someone to help me. When I insisted in sorting it out on the same day, a VERY RUDE attendant was denying helping me for more than one hour, after 1 hour and a half, I managed to have the items replaced, but not before being bullied and victim of a very rude and unhelpful attendant who kept saying that she was "spending more than one hour helping me", like it was my fault that the items were lost.
Helpful Report
Posted 3 months ago
Mothercare is rated 3.44 based on 160 reviews

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