As a first time buyer, with a very normal job, I was left with no choice but to opt for a more complicated mortgage solution. Luckily for me after a few google searches and throw away emails Laurel got in contact via a very friendly first call. We spoke through my situation and possible solutions before I even had any radar of the property I would be looking at. She was so encouraging and knowledgeable, but most importantly a real person who took my case as it was with both empathy and common sense, something I found normal highstreets banks failed to do making it impossible for me to even consider buying a property. After a lengthy search for properties spanning many months, Laurel never left contact, but also never made me feel pressured or rushed. She was a delight to converse with and a friendly voice in a rather daunting mission as a first time buyer. After finally finding a property I was ready to make an offer on, Laurel was both congratulative and efficient with the process and the following minefield of hoops that must be jumped through when getting a mortgage, even taking time on her days off to deal with my complete 'beginner' understandings and questions. Laurel has been nothing but professional and approachable. I can confidently say that she went above and beyond to help me and I will be grateful for that everyday I live in my new home as without her diligence and ability to put up with my slow replies / lack of knowledge, I wouldn't be moving into it. I would like to stress my review here is entirely focused on the work of Laurel and if you do reach out to Mortgage 1st, she should be the person you ask to help you! (I'm sure they're all overly but she is the one who dealt with my request). Thank you Laurel! And if you do speak to her and want to reach out to myself for additional confidence, please feel free to ask her for my details as I will be more than happy to tell you over the phone about the process and how fantastic she was.