Holly Sims from Mortgage First has been amazing! We started our house buying journey in October and are now (hopefully) nearing exchange on our property. We are first time buyers were very anxious about the process, Holly explained everything very smoothly and made sure we knew exactly what was happening at all stages. She was professional but also was able to develop a good relationship with us as clients and I felt comfortable giving her a call if I ever needed any clarification. Due to the lockdown the whole process has been done online/on the phone but this has not impacted the quality of the process at all. I have felt in the loop at all times. Holly made the process of applying for a mortgage much less stressful than I anticipated as she found us the best products for our requirements and helped us to provide the correct evidence. This made the whole process feel really personalised and friendly. She also recommended us some solicitors who she works with, they have been fantastic and really efficient despite the current high demand and subsequent delays. Holly has been swift to reply to emails and very prompt in giving me relevant advice and has also been really honest. I've not felt like she's only working for her commission! I've also really appreciated that Holly's been able to reply and talk on the phone out of hours as I work quite long shifts and often needed to talk during the evening. Thank you so much Holly. From Zeni and Isaac :)