Once a good reliable insurer, with fair annual renewal premiums, but times have definitely changed, and More Than now want more than before. I've had 2 van policies with them - a private one for about 9 years, and a business one for around 7 years. This year the renewal price on the first policy increased significantly, and it was the first time I had felt it necessary to call them at renewal time, with nothing having changed on my part. Miraculously, they were able to lower my renewal premium considerably, in fact to less than last year, without anything actually changing with the cover. I decided to proceed, but expressed my disappointment at this lack of loyalty on their part, and warned that if similar happened on the second policy, it was likely I would take my business elsewhere, out of principle. It is now time for renewal of the second policy. Sure enough, despite my 4 year old vehicle being a year older, and now having an additional years NCD on this policy, the renewal price had increased by over £80. When I called them, with a bit of smoke and mirror action once again, they could get the price back to just below last years price. How?? Loyalty is a two way street More Than, and I have just sorted a new policy with a different insurer, based on your attempts to rob me this year, albeit legally. Hence why I have also felt it necessary to write this review, and warn others.