"On 29th September I purchased a garden table and chairs (just under £1300.00) for my new conservatory. On 3rd October, a lady from Morale phoned me to say the table was out of stock and would I accept a smaller one at a reduced price (which I said I'd go away and consider). The following day (4th) I called to say that I didn't want a smaller table and asked for the order to be cancelled straightaway (which I confirmed by email).
On 5th October, the Operations Manager emailed to ask if I was sure that I wanted to cancel my order, and I confirmed that I had not changed my mind and asked when my payment would be returned (was told 48 hours).
So here I am on 12th October still with no refund (8 days after cancellation). The Operations Manager always conveniently seems to be away from his desk when I phone for an update, and I am now really angry (as I'm waiting to place an order with another supplier, and need the new table and chairs by October half term as I have guest coming to stay).
Would never ever use this company again, or recommend it to anyone else - appalling service!!!"