Best product I ever bought for myself in the category body-wellness. Bought my first cup 10 years ago and never looked back. Now have the version for after giving birth and I am so satisfied, am thrilled with how easy it is to comfortably insert and use. I've been recommending Mooncups as well as giving them as gifts for these past 10 years and have no plans to stop doing that. The whole package has always been 100% - service, price, delivery - I wouldn't know anything about returns and refund, would never get rid of my cups again. Would recommend Mooncup any day.