Most ridiculous bank I have ever came into contact with. My partner has been locked out of his Monzo bank for days now over a mistake of putting the pin In wrong. They have frozen all our money in his account and he’s been sending emails, calling and sending messages on the chat and he’s being completely ignored. We havent had any food in the house because of this and we have asked for it to be escalated but all you get told is someone will call you when they can be arsed basically. Never knew a bank to be this bad and leave you without any knowledge of what the next steps are and when someone is going to contact you. You ask to speak to a manager and get absolutely nowhere. Honestly disgusting.