By far the customer service received by a Julie Beckham, Molly Maid & Sevenoaks has been utterly disappointing. There is not an ounce of professionalism in her dealings and to be honest I’m not entirely sure she should be in line dealing with customers, as she’s rude, condescending and lacks any sense of emotional intelligence. I had a clean scheduled for the 3rd of January and coincidentally also had a hospital appointment that day. Due to some complications that came up in pregnancy scan, my appointment got very delayed and the cleaners could not make in when we reached. I called t speak to Julie and I was told off by her for not being there and not having a proper routine. This after I had some bad news after my scan. She asked me if I would like to continue with the future scans after a good telling off and I responded that I would speak to my partner and get back to her if any changes. She then goes on to cancel my future appointments without letting me know. I’m pregnant, have had to go through and operation recently and now I get to hear this was done. Someone needs to replace Julie Beckham with someone who is more easier to deal with. I will never avail or suggest anyone of their services ever again. I’m aware this is a franchise but do not ever deal with this lady, she’s the epitome of unprofessionalism!!!