I wish I had read the reviews. After a bad accident my house was not at the standard I liked to keep it. I asked for a deep clean for the downstairs only, which was utility room, guest cloakroom, kitchen, dining room and living room. I was quoted £150.00 which I thought was a fair price. Had I known at the time it was for 2 cleaners for 1 hour 40 minutes, I would have questioned the price. 3 hours 10 minutes for £150!!! My kitchen was NOT deep cleaned there was still finger marks etc on my cupboards, my surfaces had been wiped over only and my windows had only been cleaned to where the blind came down to, not above. My sofa's had not been cleaned and my floors were pretty poor. All in all not a good experience. I emailed the office to say I was not happy and the two females who had come originally came back to 'sort out my complaint'. They were huffy and most upset that I had 'reported them', they cleaned for 20 minutes then left, my kitchen was still not deep cleaned and I had had enough of their behaviour. Molly Maid were not shy about taking the balance direct from my card, even though I was unsatisfied with their service. Never again.