I wanted to purchase a bath from Modern Living as the delivery information on the website explained that a delivery at a mutually convenient time would be made. This did not happen I had to chase up the delivery a number of times. While the person on the phone was perfectly helpful within the remit of her role, it is clear that there were a number of third parties involved which made the process of chasing up and arranging an appropriate delivery extremely stressful. Please make the information on your delivery page clear so as not to raise expectations of a possible nominated delivery day for large items.