I ordered 2 items totalling over £1000. Delivery stated 3-5 working days. After 7 working days I called to find out what was going on. I was told it would be dispatched on that day and would arrive 2 days later. 2 days later I received no dispatch info or my item so I phoned again and was told my item was out of stock, so I asked for a full refund immediately. 2 weeks on I'm still waiting for my refund which is totally unacceptable. I am told they do all of their refunds at the end of the month - again this is not acceptable. Overall poor communication and keen to keep hold of your money when they haven't delivered the goods.