Really poor customer service. So much so I will not be ordering again. The boots ordered for me for Christmas arrived faulty. I tried phoning customer service on morning of 21st December. Put in queue and received voice message 4 minute wait. Waited in queue 10 minutes and then received another voice message saying sorry we cannot take your call and I was cut off. I paid for that call to be in a queue for 10 minutes! I contacted Amersham branch as my nearest shop which is over an hour round trip! They were receiving lots of complaints from customers who could not sort out faults and issues as nobody answering the calls at customer service centre. One lady ordered green boots and was sent grey!! I had visitors coming and was very stressed having to go out. I might just as well gone to the shop in Amersham rather than order on line. I had to drive to the shop, pay for parking and sort the issue with my boots. They needed to be exchanged but that could not be done as separate system. I had to pay again for the non faulty boots and then wait until second week of January for my refund by which time I had to settle my credit card bill!! It took three hours out of my day, including trying to get through on phone to customer services and then phoning branches to see if they had stock. Your branches were open up to Christmas Eve and yet customer services call centre last day was 21st December!!! They were probably partying and ignoring the phones! There were a lot of upset customers receiving poor service from your call centre. Fortunately, the Manager in your Amersham was lovely and I know she escalated the issues to her Area Manager. Such poor on line customer service who didn’t care about their customers and at the most busiest time of year. Never again will I be using or recommending Mode In Pelle on line service!