The items I ordered arrived surprisingly quickly I normally use the click and collect method as the shop is just down the road, but as this was for several pairs of boots I didn't want to have to lug a huge parcel home. The order was correct but unfortunately, none of them were suitable so to avoid having to pay postage return I ended up going to the store anyway! The assistant was friendly and efficient and issued the refund (I had double checked all pairs of boots were on the return list as in the past they missed a pair and I ended up severely out of pocket with no proof of return). This is where the rating dropped stars - the refund which went back on my bank card didn't appear in my account for 15 days which quite frankly ridiculous. I returned another item in another shop the same day and it appeared in my account 24 hours later. Overall I would use Moda in Pelle again as I like the shoes and find they are a good fit but would prefer to buy in-store if they are available (they weren't on this occasion) as the wait for a refund was ridiculous.