Honestly l have to say my point of view. I had received a lots of the items in worn condition. I sent a few photos of these, they look definitely someone else has been tried on , some were very dirty, customer service never agreed that they were a faulty items, etc... I had to pay for the cost of the postage for returning. I understand that this is the customer responsibility to pay for the cost of the postage, if the item is in decent condition as a new. l accepted some items, it depends on a condition how so bad because they were at the sale price however l would not have paid full price in such a condition. I love Moda in Pelle Boots. So l will not be stop buying from Moda in Pelle, but it is such a shame, they looks so beautiful if they are in a perfect condition as a new. Hope a warehouse check more carefully before sending the order. Otherwise it is unfair for the customer.