Kate Harttrup
DO NOT buy from this company. Order straight from the suppliers or use another third party. I am absolutely disgusted with the service I have been given by Moda doors. I spent over £700 on my order and chose Moda Doors because I could opt for next day delivery at an additional cost. Other companies offered the doors but with a 3-5 day delivery. Moda Doors were not the cheapest and we had to pay on top for the delivery but chose to do this in order to get the doors. We then instructed our fitter to be available on the day of delivery. Nothing turned up. No one contacted me. I called Moda Doors and they said one of the four items I had ordered was out of stock and therefore nothing would be delivered that day. In fact because of this mess up we didn’t get the other 3 items until the following week. I requested my next day delivery charge back and was told this wouldn’t be an option to me as they did use next day delivery once they realised an item wasn’t in stock. How this makes any sense I do not know. There were 3 items in stock and they were not delivered the next day either. Apparently this is ‘procedure’. I was told the doors would be in stock at a future date and because I was now in a situation where I would have to end up paying another company another charge I had to go with it. They had me stuck. I agreed to waiting until the order was in stock and was told by Moda doors that the earliest delivery was the 8th April. I accepted this because I had no choice. On the 8th I emailed Moda Doors as i’d not heard anything. They replied confirming that XL joinery now had the doors in stock so one would assume my next day delivery charge would mean i’d Get them the next day. This was not the case. I have now been called to say the doors will arrive Friday 12th April and to contact Moda Doors about the delivery charge. I did this only to be told they will not refund it as I agreed to this even though I placed the order on the 19th March, received nothing until the following week and am still waiting for an item which will apparently arrive on the 12th April. How this company can justify charging me a next day delivery charge I do not know. I have had no apology for the fact that I ordered the ‘in stock’ Items when this was not true and I am appalled at the way this company treats their customers and falsely advertise and charge for next day delivery. I will never ever buy from them again and will strongly suggest others don’t either. I had to pay a person for a days work and my partner had to take another day off work as a result to take delivery which never arrived. On the plus side the items we have received look great.
5 years ago
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MODA Doors has a 4.1 average rating from 1,649 reviews

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