Very very helpfull and advising was a bit disappointed that wen I went to collect it. It had put back on display and had been used by others for sale promoting. The key hole had bin scratched around it and the charger wasn't in a box was just given to us and had obviously been used. Also when we arrived the battery for it was on another vehicle. I love the scooter I have no complaints but expected it to be kept away from.others as at over 2000 pounds it's to be expected it would be in brand new state . Heather kendall 98 lincroft crescent coventry cv5 8gx tel 07891942617