my scooter arrived 25 Oct as planned, but no phone call as to what time slot it was being delivered, so was nice surprise when the lorry arrived early in the morning, the driver was very very helpful, shame that he comes on his own because if my husband was not there to assist him, heavens knows how he would have got the scooter off the lorry then off the wood pallet himself, he could do with a set of ramps, the scooter itself is brilliant, i had a TGA for 8 years before buying this one, everything went through very smoothly from choosing the scooter on line to speaking to a salesperson then finally paying, no hassle at all from any pushy sales person, i would throughly recommend Mobility Giants to one and all you will not be disappointed!!