I purchased two scooters a Pride Gogo Sport and a big Pride executive, both secondhand, but had been hardly used. The purchase was handled excellently and I was kept informed right the way thru until I took delivery. Both scooters came via a medium sized tail lift truck and were on a pallet wrapped in a plastic wrapper and firmly anchored to the pallet. You can either keep the pallet or the truck driver will take it away. These two scooters have given me a completely new lease of life so if you are contemplating getting a scooter, go ahead you will not regret it, but do tell the sales people what you want to do with your scooter. I have had my scooters for almost a year now and you would be amazed at the places and terrain they have taken me.