A very pleasant transaction from start to finish the chair was delivered on a pallets the driver place the palette on the road took off all the rapping drove the care of the pallets onto the pavement the driver went up and beyond to help me even waited 20 minutes while I got back from the dentist the chair itself is first class it genuinely exceeds the standard of looks like new I cannot find anything used about the chair and it has covered just 172 miles from new I purchased this chair immediately I found it on the website as previously I had hesitated and he who hesitates his lost thank you very much mobility Giants genuinely a first class company would not hesitate to recommend them if you see something you want as an attractive price on mobility giant you better buy it quickly because otherwise it will be gone