I placed an order for a Next Day Delivery service on Thursday 8th of March at 12 dinner time- cut off time for Next Day Delivery states on their website by 6PM. I didn't receive on the Friday and nor did I receive a text with a delivery slot which I usually would with any courier company. I put my work address as I knew I would definitely be in to sign for it. I could not find a contact number to contact Missy Empire- I emailed them on the Saturday to give them a bit more time- took them days to contact me back. I also messaged the Facebook page which states 'instant response'- responded a day later. Tracking number stated delivered to neighbour- in fact it wasn't- I eventually got the order 6 days after ordering! Missy Empire refunded my Next day postage cost which I appreciated- but was besides the point- luckily I ordered this well in advance of actually needing it. Once received, I opened the parcel- one item was covered in marks and stunk of stale smoke. The other item I kept as was only £5. The shoes were very cheap quality- I am a small size 5- sometimes 5 and I couldn't even get my foot into the 5! I returned items on the 15th March on next day delivery- item was scanned at returns place and signed for on the 16th. I did not receive a text or email to state they had received it- I luckily paid with PayPal and opened a request on the 19th March- a few hours after opening case they emailed to state they had actually received it and would take up to 14 working days to receive a refund (I work in retail and normally maximum time is 5-7 days). 14 working days passed and no refund- sent PayPal tracking number and screenshots of emails and signature of person at Missy Empire who signed for the return. 14 working days took me to the 4th April- I eventually received my refund on the 19th April- 25 working days later!!! NEVER EVER ORDER FROM MISSY EMPIRE. If searched many people agree with me and are still waiting for refunds from months and months ago- luckily I paid via PayPal!