I have previously wrote a review but cant seem to find it on here. I ordered a dress it arrived faulty cotton hanging of it and a scissor cut clearly seen on the wrap over part, I contacted Missfiga spoke with lauren she advised me to send photos of the faulty areas of the dress which I did lauren sent me a free postage returns slip for me to return the dress and again advised me that when I return it send her proof with tracking number then Missfiga would send me a replacement as I required. So I sent the receipt that the post office gave to me and then also added a message asking when the replacement dress would be sent as lauren had told me as soon as I send proof that I had returned the faulty dress they would dispatch a replacement. I have since recieved 1 email asking me for the information about the faulty damaged dress like order number etc, I sent photo from the confirmation email I was sent when I originally ordered the dress and also added in email that through previous emails I've made it very clear what dress it is, I have sent all evidence they have asked me for and I have also kept all the emails screenshotted them. Since the last message from them which was some days ago now I have sent emails regarding the replacement dress and when will it be dispatched as I've sent proof of returning it. I have been ignored every email I have sent since I have had no reply I paid £33 including delivery costs for that dress and like I said sent everything they asked me for but now they are not replying to any of my emails. So I'm left not knowing what is going on they took the payment for the dress but now ignoring emails. I did write a review regarding this matter the same day that I recieved the damaged faulty dress Lauren from Missfiga asked me if I would remove the review now as she had helped me, i said i will remove it or edit it once I've received the replacement dress in which has been paid for. I can now no longer see that review that I posted days ago. I will not be buying from Missfiga again and if I do not receive any correspondence regarding when I will recieve my replacement dress I will be taking the matter further and seeking legal advice as I think it's disgusting that money is paid for items item and I have no dress and they are now not even replying to any emails even though I've done everything they've asked. So if I don't hear from them soon I will be seeking legal advice. I am very disapointed with the service they have given.