I ordered 2 items I ordered 2 items, the second one was instead of paying delivery charge. Got a confirmation email stating that both items had been ordered. The dearest item came and 3 weeks later I was left wondering where the second item was. Had to ring them. All comes all they have none of the second item in stock and they have not charged me for it but put delivery charge on instead. When I look further the confirmation email is over charged and they have still charged me for more than what it would be for the delivered item and delivery. When I saw this I rang back which was a Saturday, earlier afternoon, they agreed to a refund of delivery charge which still isn't enough but they could not authorise the refund as there was no manager there. Isn't this against regulations, no managerial staff to run a business so large? Realising that they have charged me full price for an item that was on sale £15 cheaper but then kindly used my 20% discount for first order. THIS IS OUT OF ORDER ARCADIA GROUP!!