Hello, Firstly I would like to say that Charlotte has been a very patient advisor! I’m new to the whole process and Charlotte helped tremendously in easing the burden and making the unexplainable explainable. Without guidance and her willingness to expand on certain areas of foggyness, I would have been driven a lot crazier than I already was with other parties. I’m sure I drove her to the point of madness with my sometimes less than normal hours of communicating, as well as my inability to grasp certain aspects, but she was professional in her communication at all times. She was always ready with a solution regardless of how long it took to find it. If I was never sure of anything in writing it was always helpful and appreciated that she would take the route of calling me directly or leaving messages if I was unavailable. I felt comfortable having her as my advisor, which showed in my less than formal emails and messages at times. It is down to the fact I felt comfortable with her and able to ask advice whenever I felt unsure. Look forward to future interactions. Kind regards Serena Sully