Malcolm
Parts, as always are quality. I am in Canada and for reasons that do not relate to customer satisfaction or customer service Mini Sport will not ship by Royal Mail. The result-especially with UPS is that we are gouged with unreasonable brokerage fees. Minimum of $25 (even for a $5 part) and scale increases by value. Mini Sport also refuses to note on documents "Parts for Antique Auto" (both cars of mine are 25+years old and therefore antique). As such I am charged duty for parts when I should not be-competent broker would catch that but with the shipping options offered they don't they pay the fees-which they should not-and then charge the customer-efficient for them not the customer who then needs to undo the "work" done by the broker to expedite customs clearance by not doing their job and pointing that there ought not be duty. Incidentally if sent by postal service the brokerage fee is standard $5 and they will make inquiries of the customer when the item in the parcel could fall into a category of duty -parts for newer cars or no duty-parts fr antique cars. They actually do the job of a broker. Bottom line is I will not likely purcaghse from Mini Sport again until they sort out shipping options and listen to customers-owe and check the file I have spent about 5,000 pounds the last 18 months with you (and more than that at other suppliers as I restore a 64 Morris Mini Van. So to summarize great product no interest in the satisfaction of customer once its out the door!
7 years ago
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Mini Sport Ltd has a 4.2 average rating from 368 reviews

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