Fridge arrived very promptly but it was damaged and it took about 3 weeks to have it collected for returns - very poor communication between people I contacted on the email - was told by one that my emails had never arrived - but, on the other hand, I did get 2 replies (asking for photos which I sent immediately) so , since I was using the same email address, I don't see any reason why others should not have got through. Since the collection of the damaged one took place about a week or so ago I have heard nothing more - in spite of the fact that you have my money - and am still waiting to hear about a replacement.