Awful quality products and worse customer service. Ordered two backpacks and paid for delivery in time for the weekend when they both would be used. This was made clear in my initial email sent 3 days prior to the weekend and therefore in plenty of time for a replacement to be sent. One was delivered with dirty marks in four places and two significant rips in the bag making it completely unusable. The item is either if extremely poor quality to suffer such significant damage in postage. Or looking at the severity of the rips and the dirty marks these were likely there prior to postage, but it was sent out anyway. No attempt was made to adequately resolve the situation to replace the fault item in time for when it was needed, to cover the additional costs of reordering, or to take into consideration the additional time taken to resolve. I wish I had never used this company. Terrible experience.