I had an awful experience with Milk and Blush. I am certain I had not touched/opened the extensions I attempted to return at all, Milk and Blush clearly stated I could take out the one piece to see the colour to match to my hair but that is all that was touched. I’m not happy I have now had to pay the rest of this when I did NOT open the box I returned it exactly how I received it. Just to add I have ordered extensions from Milk and Blush before and fully understand the returns policy as I have returned extensions in the past and I had my refund successfully with no problems however this time you are refusing to refund me even though I had not handled or opened the void seal. Now I’m not really sure what happens now as this has never happened before with my returns but I hope you understand that i didn’t touch the extensions or open the seal this could be an error on your behalf and I would like to investigate more because I remember clearly being cautious of the packaging and handling the box as I know your returns policy is strict therefore is why I never opened at all. I’m not happy that I have had to explain myself like this but what else can I do, I deserve to be refunded my money for this as I ordered the wrong colour for myself and now cannot order the right ones as I haven’t received my money back from this refund I am really unhappy about this outcome