This an honest and fair review :-/ I don't like leaving negative reviews, however I would not want others to be disappointed. I placed an order with faster delivery option as I required the extensions for an event. The order never arrived. I emailed to track the order and was informed that the item was out of stock and wouldn't be expected until a month later! There was no infomation of this on the site at time of placing the order, only afterwards. I hoped there would be another option given that would still arrive on time and I emailed back and forth. Although emails were replied to promptly and politely, there was no real urgency or concern to help, only 1 option which was much more expensive and told they would not reduce any price, also I had to cancel previous order (refund is not immediate) and place the new order which is obviously very expensive. Although this isn't a positive review I try and find positives and they were polite and apologetic once I finally gave up trying to be given another appropriate option and requested a refund. The refund seems to have been processed straight away, however I will have to wait to see how long it takes Hopefully the site is updated regularly to ensure nobody has to wait a month for an order they are expecting within the next 2 days..... and left with 1 day to try and find another company to purchase from :-/ I have ordered with Milk and Blush before and the hair was nice, but I probably wont order here again mainly because I feel more could have been done to try and help ensure I was given a more appropriate option that would have arrived on time due to the fact this issue was no fault of my own.