I am deeply disappointed with Miele’s handling of my recent washing machine purchase. Despite the initial excitement, the process has been marred by a series of setbacks, and I feel compelled to share my dissatisfaction. It has taken me over three months to purchase and install a washing machine from Miele, which at the time of me writing this review has still not been delivered. Unfortunately, what should have been a straightforward transaction has evolved into a prolonged and stressful experience. The delivery and installation has delayed with no concrete resolution, leaving me without a fully functioning appliance for an extended period. My frustration peaked when I sought assistance from the customer service team. In total I have spent over 10 hours on the phone with Miele, attempting to resolve the issues and gain clarity on the status of my order. Regrettably, the responses have been inconsistent, and the promised resolutions never materialized. The lack of communication and follow-through has left me feeling helpless and stressed. Despite expressing my concerns to the complaints team, there is no real resolution to my ongoing problem. This experience has not only tested my patience but has also eroded my confidence in Miele’s commitment to customer satisfaction. In the future, I hope Miele reevaluates its customer service processes to ensure a smoother experience for customers. As it stands, my journey with Miele has been far from satisfactory, and I believe it is crucial for others to be aware of the challenges they may encounter when dealing with this company. Especially, being customers paying a premium price