Miele Customer Services Are Liars I purchased a Miele TwinDos washing machine in November 2019 where UltraPhase 2 would leak into the TwinDos compartment and washing machine. I stopped using TwinDos. A technician was called and ordered a new TwinDos compartment. After fitting this on their second visit, UltraPhase 2 continued to leak, although not as much. I called out the technician, who ordered another TwinDos compartment. While waiting, I, like before, stopped using TwinDos and then Covid happened. After three months, a technician arrived to fit the new TwinDos compartment he brought with him. He refused to fit it on the basis of not being able to see a leak; he left. I reinserted the UltraPhase bottles and upon leaking, I called out another technician who claimed the leak was normal. I’m guessing there wasn’t enough of a leak, so I continued to use TwinDos and waited a couple of months before calling a technician. By this time, over two years had passed and the guarantee had lapsed. Due to Covid, I had not realised the time that had passed with this issue…my fault. The technician brought a new TwinDos compartment with him, which, according to him, was an upgraded one, as Miele were aware of the leaking issues with some TwinDos compartments. This was also meant to be a free upgrade from Miele. However, Miele sent me an invoice of £218.78 I called Miele and mentioned all my troubles with TwinDos. The customer service agent was also able to see, from my Miele Profile, that I own 17 other Miele appliances. I bought my first in 1992 After putting me on hold for a while, I ended up having to pay the callout charge of £150 The washing machine now leaks UltraPhase 1 into the TwinDos compartment instead. The technician that fitted the upgraded compartment, came back with an o-ring and some other parts that he changed on the UltraPhase 1 inlet. It continues to leak. As life happens, the last visit’s guarantee had ran out. I decided to order the inlet parts and replace them myself and see if that remedies the issue. I ordered the parts on the 21st June 2023 and was warned of the long lead-time and to expect the parts in July 2023 Unable to find the time to fit the parts, I waited until the 9th September 2023 to ask Miele of their whereabouts; I was told they would be with me in 5 days. They did not arrive. I called on the 19th September 2023 and was told they’d be with me in 2 days. Again they have not arrived. I was therefore lied to, three times. Today, 25th September 2023, I requested a refund!