Pleasant enough until they get your money and then useless. My new laptop bugged out after about a week and a half, no worries that happens. Then: 1. They tried to tell me I would have to pay postage to return the item 2. I've spent hours talking to technical support trying to see where the item was. 3. After around my 5th session with customer support they are telling me it will take 3-5 business days before they will send out my exchange, this is a day after they have received my item. 4. Customer service have kept me waiting for over an hour at times, once not even coming back to me. I'm not usually one to do reviews, but given the amount of money this huge company is saving through primarily selling online rather than high street rents I would expect them to be able to handle a simple return. I and a lot of other people depend on their computers for a living and the nonchalant responses from support give the impression that this is the norm. I never thought I could be a mac person but given this + built in tracking and advertising in windows I am finally ready