At first impression, the Lettings department seemed very professional however, having moved into the property, I have become a little disgruntled. During viewings and on at least four other conversations with the agent, I had spoken of the expectation that the carpets would be cleaned. I even delayed the moving in date by a few days, to allow the carpets to dry. Upon moving in, found that this had not been done and advised that the previous tenants were not instructed to do so. There were at least FOUR opportunities for this to have been made clear. The expense is something that I cannot manage so soon after finding the deposit and month's rent in advance, so are living with a strange 'sweaty foot' odour in the living room - this upsets me greatly! I ALSO left a letter for the agent for the first inspection of the property, advising that the integrated fridge is not reaching the cold temperatures expected. This means that my foodstuffs are deteriorating quicker than they should and could potentially pose problems to our health!!!! The letter was taken by them, so I have ALSO called to inquire when the Leylandii will be trimmed. I was advised this would be done shortly after we moved in (as previous tenants did not maintain them) They were over-hanging into both the neighbours' gardens. I was told that they would contact the Landlady and get back to me. They have not. I am really not happy with any of the above. Therefore I hope that my rating reflects this. Fingers crossed for the monthly draw huh!? Perhaps I could afford to get the trees trimmed and the living room carpet cleaned!!