My order arrived promptly. I had to order a replacement jug for my aroma fresh machine, however I was a little disappointed with it, I have to pour really carefully and slowly as the design allows the coffee to spill over compared to my original. I think the replacement was a jug that fitted more than one model so although it’s cost effective for the business (and hopefully for the customer too) the design needs to be modified. I would have liked to have had the option to upgrade to the thermal flask/ jug at the time of re ordering, but not sure it was available as a replacement order. Other than that I am pleased with my machine - I just have to be not so clumsy and break any more pots.