A good service delivered and the communication from Ashleigh was very fluid, smooth and supportive and professional. I use them regularly when in the UK and I never have any problems with the bookings or meeting room conditions or overall service provided. She is very capable and I would consider an asset to the company based on my interactions with her. Rooms are as advertised, catering is provided if booked with enough prior notice, and sign-in on the day is smooth. One slight drawback is not being able to make a booking on the weekend, have often need to book over the weekend and had to hope on Monday that the vacancy is still available. My only real complaint is one of the member of staff we have had to book with over the phone for same day bookings. I will not name them out of respect but they are often have very unprofessional phone manners, seem annoyed at the call or as if I am taking their time. On one occasion they said they have just packed up to leave and after much huffing and puffing told me they would finish my booking off tomorrow morning and email me. On top of this I did not receive my email the next day but instead had to call in to chase her up, again to her annoyance. However overall a great service provided and I will continue to use them again when needed and wont hesitate to use them again. However I will ensure I do my bookings online to prevent unpleasant phone experiences when calling in.