The problem may not be down to Medirite themselves but certainly down to the process or method of delivery, unfortunately, as Medirite takes responsibility for ensuring the product reaches the customer in good condition and promptly and given the fact that I as the customer has paid for that service in my opinion any blame must fall with them. The packaging was quite badly damaged and ripped open, apart from crush damage to one of the inside boxes the rest of the order was still in a reasonable state. Once the order was placed there were no updates when the item was dispatched or any notification of when the delivery was due to take place.