I can honestly say this is the WORST firm of solicitors I have EVER dealt with in my life. I dealt with a partner at the London office and a legal executive at the Bristol Office, to be honest there wasn't an awful lot to choose between them, although I firmly believe the actions (or lack of) of the second one resulted in my case being closed and me being forced to accept settlement significantly lower than it should have been, which did not even cover my ongoing medical costs . Liability was admitted early on by the other side but vital records were missed from the start by this firm, errors made throughout the case (several complaints were raised concerning the handling of the case resulting in them offering us £500 as acknowledgement of the errors, which we refused and the attitude of the LE changing markedly towards me). When they did finally bother to get the records, they held on to them several more months before finally sending them to the consultant to review. The sheer incompetence shown throughout the case is absolutely unbelievable. I was then offered £28k by the other side (significantly lower than I was advised it was worth but nonetheless a lot more than I was forced to settle at), but was advised by the LE to turn this down based on the advice of the Barrister, advice which in fact turned out to be from over a year previously and not up to date advice as we were led to believe. We later discovered he had no knowledge of the offer or the records in question and when he was finally told the £28k had been revoked and I was forced to settle at 18K. Therefore the absolute minimum they lost me is 10K, or in my view many many thousands more. I was not given the opportunity to negate the concerns about any previous (unrelated) pain raised at a conference as it was too late in the day to do so (apparently) but which I have since done with the relevant consultants/osteo, albeit that does not help me now. The last conversation I had with this LE was utterly disgusting, amongst other things she accused me of saying I had never had a back pain in my life (absolute lie and I have written proof of this, I also gave both sides my osteo's details at the start of the case and told them I was very happy for them to discuss my back with him) she was totally unprofessional and rude (no doubt to cover up their absolute failings of this case). There are many many more mistakes that were made but unfortunately this review does not afford me enough words to list them all. I wish it did as I do feel people should be fully aware of the actions/mistakes of companies such as these and the consequence of these actions/mistakes to individuals seeking their help. I would urge anyone who considers using them to go elsewhere. My experience with them was so horrendous, I cannot believe firms like this are even still allowed to practise.