We ordered a 30 x 20cm print and purchased a frame of those dimensions accordingly. The print paper was that size, but the print was not. There were very large white margins around the print and it looked terrible in our frame. The envelope was bent when the print arrived and the print was damaged as a result. I took photos of the envelope and the damaged print, but because our order was not of great monetary value, we decided not to pursue the matter. After about a week, after no post-purchase contact from Media Storehouse, I deleted the pictures from my phone. Some purchases are just best made in person.